User Documentation

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28th February 2025

Contextual Assistance

The main task was to update the online help with contextual guidance, making it easier for users to find solutions directly within the interface. This improved accessibility, enhanced the user experience, and reduced the need for support.

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26th February 2025

Release Notes Enclosure

The main goal was to document all feature enhancements and resolved issues for the product release effectively.

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26th February 2025

Integration Guide

The primary goal was to develop a comprehensive end-to-end user guide for seamlessly integrating the product with another software.

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26th February 2025

Glossary

The main goal was to develop a comprehensive glossary of relevant technical terms to enhance user understanding and accessibility.

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eGain Community • 6th May 2024

Community Forum

Used the community forum to answer common questions, helping users find solutions faster. This improved engagement and reduced resolution times, and made the support process more efficient.

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26th February 2025

Feature Documentation

The main goal was to develop an end-user document that effectively simplifies a complex product feature for better understanding.